Refund Policy

Amount

Refunds follow the cancellation policy of the option you booked. The refund percentage is calculated automatically from how long before the start time you cancel.

Approval

• Most refunds are approved automatically and sent to the payment gateway immediately.
• Large refunds or special cases may be reviewed by our team within 1 business day.

Timelines

Where the money goes

Refunds are always returned to the original payment method. We cannot refund to a different card or account.

Tracking

You can track every refund in My Trips. We email you when a refund is initiated and when the gateway confirms it.

Partial and goodwill refunds

If part of an experience was not delivered as described, contact support. We may issue a partial or goodwill refund after checking with the operator.